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Leading in Chaotic Times & Overcoming Buffaloes as a Leader

Presented to more than ten independent Health Care Facilities in less than two years. 
 

Organization: Prestige Care, Inc     Approach: We worked with managers, nurses and staff from different facilities and developed leadership skills that are critical in a dynamic and sensitive industry.     How: Our general industry-wide research had identified challenges such as: unpredictable regulation changes; poor government payment services; shortage of professional staff; maintaining safety; finding, hiring and training competent people who have a heart to care; maintaining a budget in times when Medicare and medical costs are skyrocketing; incorporating the needs and challenges of residents, their families and employees; dealing with families experiencing turmoil as their parents are going through transition. The structure we provided for the first group of managers resulted in immediate success. We were given the task of working with another group within four months. We stipulated strategies that involved the Residents and their families, Care Facility Manager, Supervisors, Nurses, and Staff. The strategies were geared to creating an environment that builds a tradition of respect, integrity, commitment and trust. Our advantage in this project was Dr. Kituku’s ability to relate his African experiences to caring for senior citizens. His knowledge base has been enriched through his work with other senior citizen related organizations. He is a member of Idaho State Governor’s Coordinating Council for Families and Children were he chaired the Awareness Committee in 2002-2003.     Responses: “Before the Retreat, Dr. Kituku gained as much information as possible about our company and the industry we are involved in. He made telephone calls to management team members to tailor his seminar very closely to the needs of our employees and the circumstances they face each day in the present economy. Dr. Kituku was so widely received in July, the decision was made to ask him to return to again present to our company in October…” Harold G. Delamarter, President/CEO, Prestige Care Inc. “Dear Vincent…I was exceptionally pleased with all your efforts to customize the presentations for our healthcare staff by conducting telephone interviews and discussing personal needs with several of the attendees.” Faith Jones, BSN, RN, CCP, Director of Patient Care Services, Powell Valley Healthcare

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