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Developing Functional Conflict Management Techniques
Conflict management skills are presented in this interactive seminar with the view that conflict is a natural and healthy part of life. Each participant will:
Identify his or her own conflict handling ways
Recognize reactive and proactive conflict managing styles
Learn how to cope with conflict
Understand change as a conflict creator
Learn 4 guidelines on “how to get to yes”
Learn 5 rules for engagement and
Learn 8 steps for win-win method of conflict resolution.
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