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***NEW*** Do You Make People Feel Valued/Important?

When you make people feel important, they make you and what you do important. When you connect with people, you don?t have to worry about transactions.

There is no substitute for the experience of being valued. This happens when someone makes you feel that you matter in their life or business regardless of your social status. Children who feel valued at home are less likely to join questionable groups. Spouses who feel valued, respected and honored are likely to return the favor. Employees who believe their boss values their contribution are likely to give more of their talents and experiences. Customers who perceive that they are valued become loyal consumers and advocates of the services/products of the establishments that value them.

After you enter the Primary Residential Mortgage office, you can?t help having your attention immediately divided into two aspects?why you are there and the uncommon welcome you receive when you are expected to visit the premises. Displayed on a large computerized screen is ?Welcome !? Write your name on the dash and that?s the initial welcome you receive.

This pleasant welcome is followed by what you don?t expect at a business office. You are given a menu to select a cold (Pepsi, diet Pepsi, Sprite and Arrowhead Mountain Spring Water) or hot drink (Idaho Roasting Company Coffee, tea, hot cocoa and spiced hot cider) of your liking. This is all done before your host has been notified of your presence?you can?t help but feel not only welcomed, but also valued and important.

My mother had a collection of utensils that included plastic cups, a few metallic plates, calabash bowls and some spoons that seemed to be missing whenever we needed them the most. The missing spoons reached such a climax that Dad had to have our names inscribed on them. Each child had to guard their own spoon. But there was a set of utensils, western glasses and plates that Mom kept for guests. That was a common practice. Guests were always valued as evidenced by the special treatment they received?like not eating from calabashes or drinking tea or water from plastic cups.

At times the available day-to-day utensils were not enough for all of us. This was when my mother would say one of the most heartwarming statements that I have ever heard uttered by human lips. She would say, ?Use whatever utensils are available. After all you are my greatest guests!? One of my childhood desires was to one day make my mother know how important she is.

My aunt?s house in 1970 had two rooms, a cooking room and a bedroom. This and a few small pieces of land that they used for sustenance farming was all the earthly belongings she had with her husband and four or five children. I did not have shoes and still remember the yellow shirt and khaki shorts that I had on the day my aunt welcomed me as a king. She cooked rice and beef stew, delicacies served only to special guests or at special occasions like Independence Day or when one was very sick.

This one treatment has had great dividends for my aunt. In addition to clothes and school fees for one of her children, I sponsor her family?s Christmas meals.

Many people wait to see miracles and probably leave this world before witnessing any. The moment you treat someone like your greatest guest, you have created a miracle. Miracles are unmerited special treatments given to people, especially when not expected. You can never treat someone like a king or queen without you turning out to be the king or queen!

My mother did it. My aunt did it. Primary Residential Mortgage of Boise, Idaho does it. You can do it, too!


By Dr. Vincent Muli Wa Kituku, motivational speaker and author of Overcoming Buffaloes at Work & in Life is an expert who works with organizations to increase productivity through leadership and employee development programs. Contact him at www.overcomingbuffaloes.com or (208) 376-8724.

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